Privacy policy

This Privacy Policy describes how Casino Regina Online collects, uses, discloses and protects personal information about you. Our handling of personal information is aligned with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and with applicable provincial privacy laws.

What we collect

Account data: name, date of birth, residential address, email, phone number, password (hashed)
Identity verification: government-issued photo ID, proof of address, photo for selfie verification (held only as long as required for KYC compliance)
Financial: payment-method identifiers (no full card numbers stored), deposit / withdrawal history, balance
Gameplay: session history, bets placed, RG-tool settings, loyalty points
Technical: IP address, device type, browser, cookies, basic analytics

Why we collect it

To provide and operate the casino service you have asked for
To comply with legal obligations — KYC, AML, age verification and tax reporting
To process payments and pay out winnings
To detect fraud, collusion, multi-accounting and other prohibited conduct
To improve the service and the game library based on aggregated usage data
To send service notifications, plus marketing if you have opted in

Your PIPEDA rights

Access — you can request a copy of personal information we hold about you
Correction — you can ask us to correct inaccurate information
Withdrawal of consent — you can withdraw consent to marketing communications at any time
Deletion — you can request deletion subject to our legal and regulatory retention obligations (gaming records must typically be retained for several years)
Complaint — you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca

Sharing

We share personal information only with: (i) service providers acting on our behalf (payment processors, KYC vendors, hosting, email delivery), under written confidentiality agreements; (ii) game and live-dealer providers strictly to the extent needed to operate gameplay; (iii) the Kahnawake Gaming Commission and law-enforcement bodies where required by law; and (iv) anti-fraud networks shared across the licensed-gaming industry.

Cookies

We use first-party cookies for session management, security and basic analytics. We use minimal third-party cookies — typically only for fraud-prevention and payment-provider services. A cookie banner explains your choices when you first visit. You can clear cookies at any time from your browser.

Security

Personal information is encrypted in transit (TLS) and at rest. Access to player data is restricted to staff who need it for their role and is logged. We carry out regular penetration testing and security reviews.

Retention

Account data is retained for the duration of your account plus the period required by gaming-licensing and AML regulations (typically five years after the last activity). ID verification documents are deleted earlier where the licence permits.

Contact our privacy officer

Email privacy@casino-regina-ca.com for any privacy enquiry, access request or complaint. We aim to respond within 30 days as required by PIPEDA.

This policy was last updated in June 2026.